Refund Policy

1. Scope

This Refund Policy applies to all paid subscriptions and one-time purchases on the Platform. By making a payment you confirm that you have read and accepted this Policy.

2. 14-Day Cooling-Off Period

You may request a full refund within 14 calendar days of the initial purchase or of an automatic renewal, provided that you have not consumed more than 20% of the lessons or tasks of any course included in your Plan during the period in question. This is consistent with EU consumer protection law.

3. When Refunds Are Not Available

• More than 14 days have passed since the relevant payment.
• You have completed more than 20% of the paid content during the current billing period.
• The account has been suspended for violation of the Terms.
• For one-time mentoring sessions or consulting services that have already been delivered.
• For gift codes and promotional vouchers that have been redeemed.

4. How to Request a Refund

Send a written request to billing@remotebackend.com with: account email, order ID or invoice number, and a brief reason for the request. We will confirm receipt within 2 business days.

5. Processing Time

Approved refunds are returned to the original payment method within 14 days of approval. The actual time the funds appear on your card or account depends on your bank or payment provider.

6. Partial Refunds

For yearly Plans cancelled after the cooling-off period, no pro-rata refund is provided by default. We may, at our sole discretion, grant a partial refund in exceptional circumstances (e.g., long Platform outage attributable to us).

7. Chargebacks

Please contact us before initiating a chargeback. Unjustified chargebacks may result in account suspension and recovery costs.

8. Changes

We may update this Refund Policy. The version applicable to your purchase is the one in effect at the time of payment.

Last updated: May 2026 · RemoteBackend